The Family Support Supervisor oversees the Family Support Specialist team's daily operations and performance, ensuring families receive exceptional and timely support. This position requires leadership, operational oversight, and hands-on support in a mission-driven environment. You will supervise, coach, and develop Family Support Specialists, fostering a culture of accountability and empathy.
The Office Manager is responsible for the Planning, Organizing, Leading, and Controlling functions of Lender Services – Loan Payoff Operations. The Office Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. A customer first environment will be created for internal/external clients by offering unique and innovative solutions.